Working particularly manual jobs that require both hands It catches every call coming into your business and forwards them to another specified number Standard forwarding means that your main phone line will never ring. So whenever a customer contacts your business through us, they go straight to a real person. This means human connection is at the core of everything we do. Especially with a service like AnswerForce.ĪnswerForce is committed to Pledge People, Not Bots. The benefit then of forwarding is that the customer is guaranteed a human response. Voicemail’s biggest failure is sending people to a machine. If your business isn’t available, customers won’t wait for you to call back before going on to a competitor, especially if it’s an emergency call. And this is a number that is only increasing over time.Ĭustomers today want instant answering service. Voicemail can seem like a good idea: you don’t have to pay someone to pick up the phone, you can check messages in your own time, but does it help businesses?Īccording to Forbes magazine, 80% of callers hang up when they hear a recorded message.

Shortly after the invention of call forwarding, another feature became the new standard for missed calls: voicemail.

If you receive a call but you don’t answer within a set number of rings, another number picks up the call. In fact, it’s been available for the last 60 years.įorwarding is when unanswered calls are sent to a different number. But you already have the solution to this problem. Every time a customer goes to voicemail, a competitor’s service steps in to take your place. In business, missed calls can equal missed opportunities.

Google voice call forwarding